Marketing and Sales
- Marketing and promotions
- Product catalogs
Deewan Omni-Channel Chat
Revolutionize your business communications with personalized interactions at every touchpoint, and speak to any conversational app from one dashboard.
Increase in retention with omnichannel engagement:
89%Increase in retention with omnichannel engagement
Milliseconds or less transit time:
100Milliseconds or less transit time
Of customers expect the availability of multiple channels:
60%Of customers expect the availability of multiple channels
Improve Every Aspect of Customer Engagement
Deewan Omni-Channel Chat was developed to serve as the ultimate customer service solution, equipped with tools that address every aspect of customer engagement operations.
Real-Time Communication
Allow your customers to engage with your brand in real-time and receive instant responses via instant messaging.
Automated Responses
Respond to common consumer inquiries automatically utilizing FAQ chatbots or customized rule-based or AI-based chatbots.
Queue Management
Route customer interactions to the right agent or team depending on the availability and the duties assigned.
Analytics & Reporting
Measure and evaluate customer interactions and agent performance to improve customer service.
Integration Capabilities
Integrate the chat platform with customer support systems such as Freshdesk and HubSpot to allow agents to create support requests for clients.
The Impact of Deewan Omni-Channel Chat
Our Omni-Channel platform brings together technology and simplicity to power your customer interactions.
Improved Customer Service
Provide uninterrupted support using WhatsApp and other communication platforms favored by customers. Allow customers to begin the conversation on their preferred application. This will reflect in:
Key Features
Improved response rates
Better customer experience
Communication efficiency
Get started in 3 simple steps!
Sign up for a free account on Deewan's communication platform and launched your first campaign in a few minutes.
- 01
Register
Fill up the registration form and check you inbox for a message from Deewan activating your account.
- 02
Login
Log into your account and enjoy $5 complimentary credit to try out the platform's smart campaign settings.
- 03
Launch
Import your contact list into the platform and launch your first campaign via SMS or WhatsApp.
Supporting Primary Business Functions
Our communication solutions are tailored to meet the unique needs of various departments across your organization.
Customer Service
- Surveys and questionnaires
- Follow ups and reminders
- Feedback and support
Administration
- Authentications
- Transaction confirmation
- Account updates
- Onboarding
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Let's Get Started
Ready to enhance your communication capabilities? Our team is here to help you get started with our solutions.