SMS and WhatsApp campaign management
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Deewan IVR
Add interactive voice response and voice capabilities to your communications and take the customer experience to the next level.
The win-win voice solution for businesses and customers
Deewan IVR helps businesses offer a cohesive and effective customer experience that customers will enjoy and come back for.
Call distribution & Routing
Build easy voice services for customers and reduce workload, waiting times and infrastructure utilization via call distribution and routing.
Speech Services
Deewan IVR offers advanced speech-based services including speech recognition, text-to-speech, and interactive voice menus.
Reporting & Analytics
Measure performance, monitor events, track call volumes, and understand caller behavior better using the smart analytics of Deewan IVR.
Integration Capabilities
Like other Deewan solutions, Deewan IVR was designed with integration in mind, to ensure seamless embedding into systems and optimal utility in any workflow.
Personalization
Deewan IVR makes it easy to classify, direct and handle calls in a manner that provides customers with a personalized and relevant experience.
The impact of Deewan IVR
Cost and Resource Optimization
Deewan IVR fits perfectly within any customer service structure to improve performance, reduce waiting times, route call volume efficiently, as well as reduce costs associated with not doing any of that. This will reflect in:
- Reduced call handling time
- Increased customer satisfaction
- Stronger brand loyalty
Automation and Efficiency
Deewan IVR enables you to automate a large volume of repetitive tasks and reinforces your department’s ability to handle customer inquiries without dropping points in handling time or performance. This will reflect in:
- Improved performance
- Reduction in abandoned calls
- Increased customer satisfaction
Stronger Brand
Deewan IVR will provide your brand with the customer service it needs to scale up, expand, enter new regions, or target new audiences. Design your customer experience and move steadily towards your business objectives. This will reflect in:
- Improved brand recognition
- Higher conversion rates
- Increased customer loyalty
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Get started in 3 simple steps!
Sign up for a free account on Deewan’s communication platform and
launched your first campaign in a few minutes.
Step 1
Register
Fill up the registration form and check you inbox for a message from Deewan activating your account.
Step 2
Login
Log into your account and enjoy $5 complimentary credit to try out the platform’s smart campaign settings.
Step 3
Launch
Import your contact list into the platform and launch your first campaign via SMS or WhatsApp.
Supporting primary business functions
Contact the Deewan team
Fill out the form and one of our experts will get in touch to walk you through a demo and answer your questions.